Hope City Furniture

Terms of Use

Legal Status

Charity Number



Registered Address
Hope City Furniture

Farm Office

The Pastures

Highfield Farm

Heage Lane



DE65 6LS


Tel: 07340 244416

Referral Policy

In order to access the support and services provided by Hope City Furniture it is essential that an individual is referred by a recognised agency or organisation. The Referral Form can be found on the website at www.hopecityfurniture.org.uk/referral. All agencies wishing to refer individuals to Hope City Furniture must first register in order to receive a password to access the Referral Form.  In order to do so please send an e-mail to: info@hopecityfurniture.org.uk 


The purpose of the referral form is to collect the necessary personal information needed to carry out the referral and to ensure that the referred individual meets the referral criteria of Hope City Furniture.


The vision of Hope City Furniture is to assist those individuals and families who have been rehoused due to a specific and/or unexpected crisis they have experienced in their lives, and who find themselves having to furnish a new home from scratch without the means to do so.


Due to our limited resources and specific focus we are not able to process referrals due to general low income, benefit cuts, or long term financial crisis due to ongoing destructive lifestyle choices. However, we will consider such referrals on a case by case basis if an agency feels that they have someone who is in genuine need but does not fit the criteria listed. 


Please feel free to contact us if you have any further questions regarding our referral policy and/or you would like to be added to our referral agency network.


Email: Info@hopecityfurniture.org.uk

Tel: 07340 244416

Your Privacy

At Hope City Furniture we collect different types of information about our users for two main reasons:


1. To provide personalised services unique to individual users

2. To help us to monitor and improve the services we offer

Our principles

1. We do our very best to protect your privacy by using security technology appropriately. This means:

  • We make sure that we process your data lawfully including ensuring appropriate security measures to protect your information; and

  • We make sure that when we ask another organisation to provide a service for us, they have appropriate security measures


2. We will respect your data protection rights and your privacy according to the GDPR. You should only receive news and information (whether by email, post, or telephone) from us as you have requested. We endeavour to make our guidance clear and explicit when you can make your choices. For example, you ‘opt-in’ by selecting the Subscribe Now option if you want to receive news and information and, afterwards, you can change your preferences at any point.


3. We will collect and use individual user details only where we have your consent or other legitimate legal bases for doing so, such as collecting enough information to manage your subscription preferences.


4. We will be clear in our dealings with you as to what information about you we will collect and how we will use it.


5. We will use personal information only for the purposes for which it was originally collected and we will make sure we delete it securely.


6. Under no circumstances will we sell or receive payment for licensing or disclosing your personal information. 

How we use your information

What information do we collect?

We collect information on you:

  • when you sign up to the services we provide

  • when you subscribe to receive updates from us


Subscribe for updates

The minimum information we need when you subscribe to receive updates from us is your name and email address.


After you have completed the ‘Subscribe Now’ form with your permission, we may send you emails we think may interest you. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’.


Who we share data with

We will only use personal information you have provided us for the purpose for which you provided it. We will not use it for any other purpose without your consent.


We can access and release personal information to keep to relevant laws and government requests, to operate our systems properly and to protect both us and our users.


We use MailChimp as our marketing automation platform. By subscribing to receive updates from us you acknowledge that the information you provide may be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Legal information and how to contact us

Hope City Furniture is not registered with the Information Commissioners Officer as it is not legally required to do so for the following reason:


Our organisation is established for not-for-profit making purposes. Any profit that is made is not used to enrich others. We do however, as an organisation, adhere to the principles of the General Data Protection Regulations and understand best practice for managing information.


If you would like access to, or a copy of, the personal information we hold about you, you wish to request a correction, or you have any questions about how we may use it or to make a complaint, please contact the us by email: info@hopecityfurniture.org.uk.


Complaints will be dealt with in a timely fashion and will be responded to within 30 days at the latest.


If you are not satisfied with the way your complaint was handled, you may refer your complaint to the Information Commissioner’s Office.



The material featured on this site is subject to copyright protection unless otherwise indicated. The copyright protected material may be reproduced free of charge in any format or medium provided it is reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce protected material does not extend to any material on this site, which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.



We have tried to ensure that all information provided through this website is correct at the time it was included. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk.


External Websites

Please note that whilst we hope you'll find any links we provide useful, we cannot be responsible for the content of external websites. 


Useful links

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

Microsoft Cookies guide
All About Cookies


For further legal information about privacy issues, you may find these links useful:

General Data Protection Regulations 2018 The Information Commissioner’s Office

Policy & Procedure Title: Hope City Furniture Terms of Use

Policy Owner: Hope City Furniture

Approved by: Trustees of Hope City Furniture

Last approved: March 2019

Last updated: July 2019

Associated documents: 

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